Returns & Exchanges

Returns

These policies cover online sales only.

• Unworn merchandise may be refunded in the original method of payment, subject to the following:
  • Final sale items cannot be returned or exchanged. These items are marked "final sale" and/or are marked down 50% or more;
  • Returns must be postmarked within 14 days of receipt for a full refund;
  • After 14 days returns will automatically be issued a merchandise credit for the current selling price;
  • Returns made after 30 days will not be accepted;
• Hosiery and socks may be returned only if they are unworn and in their original packaging;
• Footwear returns must be sent in a proper shipping box with the original shoebox inside and must not exhibit any obvious signs of wear. Do not tape or attach the label to the shoebox. Returns with shipping tape or labels attached will be charged a 10% restocking fee.

Exchanges

We are glad to exchange unworn items, in new condition, depending on availability.

• Please ship the original order back to 72 Shoe Boutique per the instructions on the return sheet.
• Exchanges will not be made for items returned after 14 days.
• Customers are responsible for all shipping charges. 72 Shoe Boutique will pay to ship the new item (domestic customers only).
• International exchanges will be handled on a case-by-case basis.
• Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks. The difference of the exchange will be charged or refunded to the credit card used to make the original purchase.
• Footwear exchanges must be sent in a proper shipping box with the original shoebox inside and must not exhibit any obvious signs of wear. Exchanges with shipping tape or labels attached directly to the shoebox will be charged a 10% restocking fee.